Shop Support

Our site has various features to make your online shopping with Trenz Electronic pleasant and productive. This includes a powerful search function, a clear arrangement of the items and the practical wish list.

In the top menu bar you'll get references to our Wiki and our forum. Here you will also find the link to your personal "My Account", the wish list and several informations, such as customer services, conversion of currency and language settings.

Creating a customer account

While creating your account, please pay attention to the corresponding class of customer (private person or company). This assignment can't be changed later by the customer through the system. Did you entered a different assignment by mistake or if you want to change your assignment please don't hesitate to contact us with E-Mail sales (at) trenz-electronic.de or a phone call. We are happy to make the changes in the system for your.

Wish list

Here you can store your personal favorites - assuming you are registered and currently logged in with us. Simply choose the desired item with one click on the wish list and we store it automatically for your personal Wish list. In this way you can easily retrieve your marked item at a subsequent visit.

Searching

Use the search field at the center top of each page to look for a specific product on the page. The search terms can be narrowed by several attributes, like date, price, manufacturer or the product category.

Shopping Cart

In your shopping cart you can see a general overview of the items you have collected, and determine the total amount. It have also the opportunity to calculate shipping costs for your location and redeem vouchers.

Redeeming a voucher

If there is at least one article in your shopping card, please mark the option "I have a voucher" in the shopping card and insert the code in the ensuing field. With a click on the arrow right next to it, the voucher will be activated and shows the reduced total sum immediately.

Checkout

If you view your shopping cart you are able to checkout to complete your order and finalize your online shopping visit or to continue shopping. If you have already registered your E-Mail address with Trenz Electronic, or created an account at our store before, you can use your E-Mail address to login. Otherwise we recommend to create an account. Having an account will give you access to handy features such as the view of your personal order history and the changing of shipping/billing address.

Delivery Information

The billing address is always stored in your master record. Of course you have the ability to specify a different delivery address. If you have saved different addresses on previous orders, you are able to select one of them.

We ship via UPS and within Germany and to Austria with DHL. You have the choice between three different UPS shipping methods and DHL insured shipment:

  • UPS Standard Shipping - "Opt for a fast, reliable service at not time critical deliveries to destinations within Germany and Europe."
  • UPS Express - "Scheduled delivery the next morning across Europe and fast delivery worldwide."
  • UPS Express Saver - "Rely on scheduled delivery on the next working day across Europe and fast delivery worldwide. An economical alternative to our Express-Service"

Verify and Order

Here you have the opportunity to review the entire order again and specify the payment method. Please be aware of that COD/CIA (cash on delivery/cash in advance) is just available in Germany. Also you are able to change the billing and shipping address.

Please check carefully all informations listed on this page. This is the last chance to correct your informations. To complete the order, you have to explicitly agree to our Terms and Conditions.

With option "prepay" you'll receive our bank details together with a detailed order confirmation in a seperate E-Mail. The shipment will be carried out after full payment.

Next up is the payment information. You can either pay with COD (just available in Germany though), PayPal, pre-payment or use your credit card. If you want to pay by credit card or PayPal, the service is issued via PAYONE (a certified payment service provider). Credit card payer follow these steps please:

  1. After you clicked on "Send order" you will be directed to your own bank due to a security query.
  2. Please fill out the form with the requested data. It depends on at which bank you are customer at.
  3. As soon as you confirmed your input you will be directed back at our shop. It's possible to review your order or to print it.

After this transaction your order will be processed and sent to our sales team. From this point you can follow your order on your account.

My account

My account provides a single point of access to all personal information. On this page you can also change your e-mail address, password and watch your direct downloads and your wish list.

My orders

Here you can review all Trenz Electronic orders you have made in the past, and also track recent orders. Following "View Order" will show up your order's details and the actual status of an individual order.